Customer Relations Manager
Relio is a Swiss Fintech company with offices in Zurich and Belgrade. The startup is launching a fully digital payment account for businesses in Switzerland. The offering is built on a compliance technology that enables Relio to serve companies with complex business setups. In this premium market segment, your role as a customer relations manager will be key in delivering our services to clients and driving the success of our venture.
Responsibilities
- Support and consult clients during onboarding and throughout the entire customer lifecycle
- Manage and process inquiries from all communication channels following Relio's procedures and guidelines
- Work closely with internal departments including compliance, marketing and developers to deliver a flawless customer experience
- Help Relio improve its service by identifying and addressing new customer needs
- Build expertise in selected core topics to further develop internal processes and resources
Requirements
- Excellent written and spoken German and English skills
- Experience in customer support, ideally in the banking or fintech industry
- University degree in a relevant field or language
- Smart and self-driven personality with excellent communication skills
- Tech-savvy with experience in common customer support tools (Hubspot, Jira)
Benefits and Perks
- Private health insurance
- 25 days of paid vacation
- Top class offices located near Novi Beograd train station
- Flexible workplace
This is your opportunity to be part of a startup where you will have an impact on the direction of the business, expand your knowledge and build your future career in financial services. If you are ambitious and passionate about fintech, we would like to hear from you.
Please send your application to the Head of Customer Relations, Stevan Djuric, including salary expectations, to: [email protected]. For more information visit www.relio.ch.